Last updated: 09 September 2025
Welcome to Zytech Auto Parts. These Terms & Conditions ("Terms") govern your purchase of goods from Zytech Auto Parts ("we", "our", "us"). By ordering parts from our website, by phone, or by email, you agree to be bound by these Terms. If you do not accept these Terms, please do not place an order.
All orders are subject to acceptance by Zytech Auto Parts. We may accept or decline an order at our discretion. When you place an order, you will receive an order acknowledgement. A binding contract will be formed only when we dispatch the Goods or otherwise expressly confirm acceptance in writing.
We reserve the right to refuse orders from customers with outstanding balances, incorrect information, or where we suspect fraud.
4.1 Prices: Prices shown on our website or provided in quotes are in GBP and exclude applicable VAT (unless stated otherwise) and delivery charges. We make reasonable efforts to ensure prices are accurate; however, we reserve the right to correct pricing errors.
4.2 Payment: Payment must be received in full before dispatch unless you have agreed credit terms with us in writing. We accept payment by the methods displayed at checkout (card, bank transfer, or other methods specified).
4.3 Title & Ownership: Ownership of the Goods remains with Zytech Auto Parts until we have received full payment of all sums due for those Goods (including VAT, delivery and any other charges).
5.1 Delivery: We will deliver Goods to the delivery address you specify. Delivery times are estimates only and may vary due to stock, supplier lead times, or courier delays.
5.2 Risk: Risk in the Goods passes to you when the Goods are dispatched from our warehouse (or collected by you). It is your responsibility to ensure the delivery address is accessible and correct.
5.3 Failed Delivery: If delivery fails due to incorrect address or the recipient not being available, additional charges may apply for re-delivery or storage.
6.1 Cancellation: You may cancel your order before dispatch. Once Goods are dispatched or collected, cancellations are subject to our returns policy.
6.2 Returns for Non-Faulty Goods: If you wish to return non-faulty Goods, you must contact us within 14 days of delivery to request a return authorisation. Returns of non-faulty Goods are accepted at our discretion and may be subject to a restocking fee. Returned Goods must be unused, in original packaging (where possible), and in a resaleable condition.
6.3 Faulty or Incorrect Goods: If Goods are faulty, damaged in transit, or incorrect, please notify us immediately and within 14 days of receipt. We will provide instructions for return and, after inspection, offer replacement, repair or refund where appropriate.
6.4 Process: All returns require prior authorisation from Zytech Auto Parts. Please do not return Goods without our permission. We recommend returning Goods using a tracked courier. You are responsible for safe packaging until the Goods reach us.
7.1 New Parts: New parts supplied by Zytech Auto Parts are covered by the manufacturer’s warranty where applicable. Warranty terms vary by item — we will provide warranty details on request.
7.2 Used Parts: Used parts are supplied in their existing condition and are tested where practical. Unless otherwise expressly stated, used parts are sold with a limited warranty for a specified short-term period (e.g., 30 days) covering manufacturing defects that were present prior to sale. "Sold as seen" may apply to some used parts — such items will be clearly identified in product descriptions and on invoices.
7.3 Exclusions: Warranties do not cover damage caused by improper fitment, misuse, neglect, accident, modification, secondary damage, or wear and tear. Labour costs, fitting, or removal charges are not covered unless explicitly agreed in writing.
To the fullest extent permitted by law, Zytech Auto Parts’ total liability arising out of or in connection with any contract, tort (including negligence), misrepresentation, or otherwise shall not exceed the price paid by you for the specific Goods in question.
We shall not be liable for any indirect, incidental, special or consequential loss or damage, including loss of profit, loss of business, loss of goodwill, or loss of use.
Nothing in these Terms will limit or exclude liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
All intellectual property rights in our website, product descriptions, images, logos, and other materials remain the property of Zytech Auto Parts or our licensors. You may not copy, reproduce or use these materials without our prior written consent.
We process personal data in accordance with applicable data protection laws (including the UK GDPR). Our Privacy Policy explains how we collect, use and store your personal data. By using our services you consent to that processing.
We shall not be liable for any failure or delay in performing our obligations caused by events beyond our reasonable control (including but not limited to acts of God, strikes, pandemic, fire, flood, suppliers’ failures, transport delays, or import/export restrictions). In such cases, performance will be suspended for the duration of the disruption.
We may suspend or terminate supply of Goods and services (and any credit terms) if you breach these Terms, become insolvent, or fail to make timely payment. Termination does not affect rights or liabilities accrued prior to termination.
These Terms are governed by and construed in accordance with the laws of England & Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England & Wales.
If you have questions about these Terms or any order, please contact us:
Zytech Auto Parts
Email:
support@zytechautoparts.com
Website:
www.zytechautoparts.com
Phone: +44 1917510090
Address: Zytech Autoparts, 107, Hotspur North, Newcastle, UK, NE27 0GN
Please include your order number (if applicable) when contacting us about a specific order or part.
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