Complaints Procedure Information

At Zytech Auto Parts, we are committed to providing quality products and excellent service. However, we understand that sometimes things may not go as expected. If you have a complaint, we take it seriously and aim to resolve the issue quickly and fairly.

How to Raise a Complaint

1. Contact Us: In the first instance, please reach out to our customer service team by email or phone.
2. Provide Details: Share your order number, product details, and the nature of your complaint.
3. Investigation: Our team will investigate your complaint thoroughly and may request further information.
4. Resolution: We will provide you with a clear response and, where appropriate, corrective action or compensation.

Our Timeframe

• We acknowledge complaints within 24-48 hours.
• If the matter is complex and requires more time, we will keep you updated on progress.

Escalation

If you are dissatisfied with our initial response, you may escalate your complaint by contacting our Customer Support. We will conduct an independent review and provide a final resolution.

Submit a Complaint Online

You may also contact us directly at support@zytechautoparts.com or call us at +44 +44 1917510090.